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Industry

Professional Services

Efficient processes are the key to success in the fast paced professional service industry.

"When running a services based business, nothing is of greater importance than excellence in customer satisfaction."
- Dr. Harald Dreher.

State of the industry

What should service companies consider when choosing an ERP solution?

Professional service companies know that efficiency is the key to success in their industry, and they want to ensure that their company's finances stay on track. ERP systems help with this - a comprehensive package designed specifically for service companies such as hospitals and educational institutions that includes features not available anywhere else, such as real-time planning tools. This allows you to focus on service delivery instead of managing it manually!

ERP Consultant shows decision-makers in the service industry the advantages of ERP systems

Common challenges within Professional Services

Special requirements are placed on an ERP system:

Key Issues
  • Inconsistent or inefficient handovers between sales and service teams
  • Delays in accessing project and client data
  • Difficulty in tracking progress from lead to final payment
Dreher Solutions
ERP Implementation: Centralises data, providing clear visibility from the sales funnel through to checkout, facilitating tracking and improving process efficiency
ERP Project Management: Manages and standardises transitions, ensuring smooth handoffs from sales to service for a seamless client experience
IT strategy Consulting: Develops an integrated data strategy, enabling real-time access to project and client information across teams
Key Issues
  • Limited access to real-time project updates
  • Inconsistent user experience across portal features
  • Challenges with secure document sharing and communication
Dreher Solutions
ERP Implementation: Centralises project data, enabling customers to access real-time updates directly through the portal
Process Optimisation & Management: Refines portal workflows to ensure a effortless and consistent experience across all features, improving client satisfaction
IT Strategy Consulting: Establishes secure, user-friendly strategies for document sharing and communication, enhancing trust and usability within the portal
Key Issues
  • Challenges in synchronising data from external vendors
  • Difficulty in tracking and reconciling travel expenses
Dreher Solutions
Process Optimisation & Management: Streamlines integration workflows, ensuring seamless data synchronisation between internal systems and external resources
ERP Implementation: Centralises expense data, enabling consistent tracking, reconciliation, and reporting of travel expenses within a unified platform
What we do

End-to-end support.

Meet your unique business goals

Integral first step:

Process optimisation should be considered before ERP implementation as it ensures the system operates on streamlined, efficient workflows. Without it, ERP systems risk magnifying inefficiencies instead of resolving them. Process optimisation

  • Prevents automating flawed or outdated processes
  • Early identification of key inefficiencies 
  • Aligns system configuration with optimised workflows
  • Maximises ERP’s potential for improved performance
  • Sets the foundation for long-term operational success

Learn More

Future Focused:

Building regulatory compliance capabilities within ERP, especially for sustainability and CSDR, ensures the system is equipped to handle evolving regulations. Early integration minimises future disruptions and enhances long-term sustainability efforts. The integration of regulatory compliance

  • Embeds compliance tracking into system functions
  • Ensures CSDR capabilities are built-in early
  • Supports automated compliance reporting
  • Reduces future costly system modifications
  • Strengthens sustainability and regulatory alignment from the start

Learn More

A Crucial Foundation:

The selection of an ERP system is fundamental to long-term success. The right system ensures operational efficiency, compliance, and scalability, reduces future costs, and enables sustainable growth. A structured and professional selection process:

  • Aligns system functions with business objectives
  • Reduces future costs for unplanned system changes
  • Supports scalability and future business expansion
  • Ensures the system's adaptability to evolving industry requirements
  • Secures stakeholder buy-in

Learn More

Crucial Transformation:

ERP implementation is crucial for transforming business operations by integrating key processes into a unified system. It enhances efficiency, streamlines workflows, and provides real-time data insights, driving overall business success. The implementation of an ERP-system

  • Unifies business functions into a single platform
  • Enhances decision-making with accurate, real-time data
  • Streamlines processes, reducing manual tasks and errors
  • Increases efficiency by automating repetitive operations
  • Supports scalability and growth by adapting to evolving business needs

Learn More

Future Foundation:

The AI and Automation module focuses on leveraging technology to improve efficiency, reduce costs, and enhance decision-making. Built on a foundation of standardised processes and clear data, this module helps businesses harness the full potential of AI and automation for sustainable growth. The integration of AI-technologies

  • Automates repetitive tasks, increasing efficiency
  • Enhances decision-making with data-driven insights
  • Improves productivity by streamlining workflows
  • Scales easily to adapt to growing business needs
  • Personalises customer experiences

Learn More

stack layer one Processes
stack layer two Compliance
stack layer three ERP Selection
stack layer four ERP Implementation
stack layer five Automation & AI

Processes

Integral first step:

Process optimisation should be considered before ERP implementation as it ensures the system operates on streamlined, efficient workflows. Without it, ERP systems risk magnifying inefficiencies instead of resolving them. Process optimisation

  • Prevents automating flawed or outdated processes
  • Early identification of key inefficiencies 
  • Aligns system configuration with optimised workflows
  • Maximises ERP’s potential for improved performance
  • Sets the foundation for long-term operational success

Learn More

Compliance

Future Focused:

Building regulatory compliance capabilities within ERP, especially for sustainability and CSDR, ensures the system is equipped to handle evolving regulations. Early integration minimises future disruptions and enhances long-term sustainability efforts. The integration of regulatory compliance

  • Embeds compliance tracking into system functions
  • Ensures CSDR capabilities are built-in early
  • Supports automated compliance reporting
  • Reduces future costly system modifications
  • Strengthens sustainability and regulatory alignment from the start

Learn More

ERP Selection

A Crucial Foundation:

The selection of an ERP system is fundamental to long-term success. The right system ensures operational efficiency, compliance, and scalability, reduces future costs, and enables sustainable growth. A structured and professional selection process:

  • Aligns system functions with business objectives
  • Reduces future costs for unplanned system changes
  • Supports scalability and future business expansion
  • Ensures the system's adaptability to evolving industry requirements
  • Secures stakeholder buy-in

Learn More

ERP Implementation

Crucial Transformation:

ERP implementation is crucial for transforming business operations by integrating key processes into a unified system. It enhances efficiency, streamlines workflows, and provides real-time data insights, driving overall business success. The implementation of an ERP-system

  • Unifies business functions into a single platform
  • Enhances decision-making with accurate, real-time data
  • Streamlines processes, reducing manual tasks and errors
  • Increases efficiency by automating repetitive operations
  • Supports scalability and growth by adapting to evolving business needs

Learn More

Automation & AI

Future Foundation:

The AI and Automation module focuses on leveraging technology to improve efficiency, reduce costs, and enhance decision-making. Built on a foundation of standardised processes and clear data, this module helps businesses harness the full potential of AI and automation for sustainable growth. The integration of AI-technologies

  • Automates repetitive tasks, increasing efficiency
  • Enhances decision-making with data-driven insights
  • Improves productivity by streamlining workflows
  • Scales easily to adapt to growing business needs
  • Personalises customer experiences

Learn More

Who we do it for

Discover how businesses have grown with Dreher Consulting

Xempus

Xempus has an innovative vision: to make pension provision simple and accessible for everyone. They have created an InsurTech digital platform that supports businesses to plan for the future with corporate pension and life insurance. 

Goal:

  • Greater financial and visibility and transparency. 

Requirements:

  • Ability to do liquidity planning and market capitalization analysis without merging of information or individual post-processing. Key was ensuring it was not excessive in cost and scalable for future processes and growth.
View Case Study
Xempus
Sunstar

They are a global provider of both healthcare and chemical products. With operations in everything from care, health, industrial safety and beauty, their challenges are diverse. Everything from complex product lines, multiple global markets to the need to meet regulatory health requirements with supply chains to support both B2B and B2C.

Key Market Challenges:

  • Diverse product lines
  • Compliance with international standards
  • B2B and B2C supply chain logistics
SUNSTAR
Inxmail

Specialising in email marketing software. They focus on providing tailored marketing solutions for businesses. Operating within an environment of changing GDPR and data protection regulations they still need to provide clients with data driven marketing solutions.

Key Market Challenges:

  • Scalable data management
  • Compliance with GDPR and other data protection laws
  • Growing market demand for data driven marketing and personalisation

 

INXMAIL
Spryker

Spryker offers a commerce operating system that enables businesses to deploy tailored e-commerce solutions. Their ERP challenges include integrating complex e-commerce platforms with existing business processes, ensuring scalability for high traffic and transaction volumes, and providing customizable solutions that meet diverse customer needs.

Key Market Challenges:

  • Scalability in high transaction volumes
  • Complex e-commerce platforms
  • Providing flexible solutions for diverse businesses
Spryker
DPD

DPD (Dynamic Parcel Distribution) is a leading international parcel delivery company, recognised for its innovative and customer-focused logistics solutions. As part of the Geopost network, DPD delivers over 8 million parcels daily across more than 50 countries. Known for services like "Predict" and "Follow My Parcel," DPD provides customers with precise delivery windows and real-time tracking, enhancing convenience and transparency in parcel delivery. The company’s commitment to sustainability is evident in its "DrivingChange" program, which focuses on carbon-neutral deliveries and efficient, environmentally friendly operations.

Key Market Challenges:

  • Navigating complex international logistics and compliance regulations
  • Maintaining high service standards and customer satisfaction in a competitive market
  • Innovating with technology to improve transparency and convenience in deliveries
  • Achieving sustainability goals through carbon-neutral and energy-efficient initiatives
DPD
Requirements

The customer experience is at the very heart of the service industry

When running a service business, there is nothing of greater importance than sheer excellence in customer satisfaction.

To ensure that your customers are happy and satisfied from start to finish, you need an effective system to manage all customer-related data.

This includes resources used by employees as well as any feedback or complaints so that managers can take the right action if something goes wrong later on. An ERP system provides exactly these functions because it is able to provide a central repository that facilitates tracking. This saves precious time and gives you round-the-clock access to important data without having to employ additional staff.

ERP consultant in conversation with customer
ERP Consulting

Support from experts

Make sure to get support from experts who understand the ins and outs of the service industry.

If you take these factors into account, you can find an ERP system that meets the specific needs of your business and helps you stay competitive in today's market.

If you have any questions about digitalisation or ERP systems for a service company, please use the contact button above or below. We will be happy to help you find the right solution for your company.

ERP expert for services in conversation with customers

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